FAQ

Have questions? We have answers.

General Queries

Do you offer international shipping?

Yes, we deliver worldwide. Bombshell Blowout orders are shipped with trusted carriers such as DHL, FedEx, UPS and local carriers.

How do I track my order?

We strive to process and ship orders promptly within 24-48 hours of placement. Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

How long will it take to receive my order?

At Bombshell Blowouts, we aim to process and ship your order as quickly as possible. Most orders are delivered within 2-10 business days, depending on your location and the shipping option selected. You’ll receive a tracking number once your order has been shipped, allowing you to monitor its progress. Please note that delivery times may vary during peak seasons or due to unforeseen circumstances, but we strive to keep you informed every step of the way.

What is the processing time?

We don't like to keep you waiting, therefore your order is processed within 24-48 hours after it being placed.

What is your return policy?

You can visit our return policy here.

What payment methods can I use?

We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:

Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express.

PayPal: You can use your PayPal account to make purchases on our website for added convenience and security.

Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay, and Google Pay.

Gift Cards or Store Credit: If you have a gift card or store credit issued by us, you can use it to pay for your purchases.

Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.

Can I cancel or change my order after it's placed?

As we move fast it is not possible to make changes or cancel your order after it being placed. In case you do require assistance from us about receiving your order, we are here to assist you. Please contact our Customer Support team for any inquiries; support@thebombshellblowouts.com

I haven't received any updates about my order. What should I do?

If you haven’t received any updates about your order, please check your spam or junk folder, as many times our emails can end up there. If you still can’t find any updates, feel free to contact us directly for assistance. support@thebombshellblowouts.com

Where are you based out of?

We are based out of Helsinki, Finland.

General Queries

Do you offer international shipping?

Yes, we deliver worldwide. Bombshell Blowout orders are shipped with trusted carriers such as DHL, FedEx, UPS and local carriers.

How do I track my order?

We strive to process and ship orders promptly within 24-48 hours of placement. Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

What is the estimated delivery time?

At Bombshell Blowouts, we aim to process and ship your order as quickly as possible. Most orders are delivered within 2-10 business days, depending on your location and the shipping option selected. You’ll receive a tracking number once your order has been shipped, allowing you to monitor its progress. Please note that delivery times may vary during peak seasons or due to unforeseen circumstances, but we strive to keep you informed every step of the way.

What is the processing time?

We don't like to keep you waiting, therefore your order is processed within 24-48 hours after it being placed.

What is your return policy?

You can visit our return policy here.

What payment methods can I use?

We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:

Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express.

PayPal: You can use your PayPal account to make purchases on our website for added convenience and security.

Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay, and Google Pay.

Gift Cards or Store Credit: If you have a gift card or store credit issued by us, you can use it to pay for your purchases.

Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.

Can I cancel or change my order after it's placed?

As we move fast it is not possible to make changes or cancel your order after it being placed. In case you do require assistance from us about receiving your order, we are here to assist you. Please contact our Customer Support team for any inquiries; support@thebombshellblowouts.com

I haven't received any updates about my order. What should I do?

If you haven’t received any updates about your order, please check your spam or junk folder, as many times our emails can end up there. If you still can’t find any updates, feel free to contact us directly for assistance. support@thebombshellblowouts.com

Where are you based out of?

We are based out of Helsinki, Finland.

Product

Can I use it with damp or wet hair?

No, this product is not intended for use on wet or damp hair. For best results, it is recommended to use Bombshell Blowout on completely dry, blown-out hair. Its purpose is to prolong and preserve your styled hair.

Will this work on all hair types?

For optimal results, it's important to note that our product is designed to preserve your blowout or styled hair. Whether your hair starts as extremely curly or sleek and straight, our solution is tailored to maintain the beauty of your already styled locks.

Will this work on curly hair?

Our solution is tailored to maintain the beauty of your already styled locks. While our product isn't specifically designed for protecting and prolonging natural curls, it excels in preserving styled and blowout hair, even if its naturally curly. Bombshell Blowout is the perfect solution to maintain and protect your styled look.

Can this work if my hair isn't already styled?

For optimal results, it's recommended that the hair is already styled before using the product. However, if your hair curls easily, it is possible to achieve a blowout look on clean, non-styled hair. As the days go by, the curl may become more defined. However, it's important to note that this approach may not work for everyone.

Will you be coming out with more rod sizes?

Yes, we will be coming out with Little & Grande sizes.

Does this work on short hair?

Yes, this product is suitable for all hair lengths.

How do I clean my velvet rods?

1. Light Cleaning with Damp Cloth:

- Dampen a clean, soft cloth with lukewarm water. Make sure the cloth is only slightly damp, not wet.
- Gently wipe the surface of the velvet hair rod with the damp cloth. Apply gentle pressure to remove dirt and oils.
- If needed, you can add a small amount of mild soap or detergent to the damp cloth and continue wiping.

2. Drying:

- After wiping the hair rod, use a dry, clean cloth to gently blot any excess moisture.

3. Hanging to Dry:

- Hang the velvet hair rod vertically using a clothes hanger or rod hanger, ensuring it's hung lengthwise.

- Allow the hair rod to air dry completely in a well-ventilated area, away from direct sunlight and high heat.

4. Fluffing and Storing:

- Once the hair rod is dry, gently fluff the velvet fabric with your fingers to restore its texture.
- Store the rod in a cool, dry place as mentioned earlier.

This approach allows you to clean the velvet hair rod with minimal water and no soaking. Just be sure to use a gentle touch while wiping to avoid damaging the fabric.

How often should I replace my rods?

We recommend replacing your rods every 6-8 months to maintain their effectiveness.

How do I keep my rods in the best condition?

To keep our rods in the best condition, make sure to store them out of direct sunlight and gently wash them as needed. Proper care will help extend their life and maintain their quality!

How do I sign up to stock updates?

The best way to stay informed about stock updates and new drops is by signing up for our newsletter! Simply enter your email in the sign-up form located at the bottom of our homepage, and you'll receive the latest updates, exclusive offers, and notifications about restocks straight to your inbox.

Orders & Delivery

How do I track my order?

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

Do you offer international shipping?

Yes, we deliver worldwide. Bombshell Blowout orders are shipped with trusted carriers such as DHL, FedEx, UPS and local carriers.

What is the delivery time?

At Bombshell Blowouts, we aim to process and ship your order as quickly as possible. Most orders are delivered within 2-10 business days, depending on your location and the shipping option selected. You’ll receive a tracking number once your order has been shipped, allowing you to monitor its progress. Please note that delivery times may vary during peak seasons or due to unforeseen circumstances, but we strive to keep you informed every step of the way.

What are the shipping costs?

At Bombshell Blowouts, we offer free shipping on all orders over 150€. For orders totaling between 0€ and 149.99€, a standard shipping fee of 5.99€ applies. Shipping costs are calculated during checkout, and you'll be able to review them before completing your purchase. We aim to provide a smooth and transparent shopping experience for all our customers.

Can I cancel or change my order?

We understand that circumstances may change, but our commitment to quick processing means we're already working diligently to prepare your order for shipment as soon as it's received. Therefore, we kindly ask our customers to double-check their orders before finalizing payment.

If you have any questions or concerns regarding your order, please don't hesitate to contact us at support@thebombshellblowouts.com. We're here to assist you in any way we can within the constraints of our rapid processing system.

I entered a wrong shipping address, what should I do?

If you realize the mistake shortly after placing your order, contact our customer support team immediately. The sooner you reach out, the better the chances of correcting the address before the order is shipped.

If your order has already been processed or dispatched and you're unable to update the address through our customer support team, contact the shipping carrier directly. Depending on the carrier's policies, you may be able to request a package redirection or rerouting to the correct address. This often involves an additional fee and is subject to carrier approval.

To avoid similar issues in the future, double-check your shipping address before finalizing your order. Ensure all details, including apartment numbers, street names, and postal/ZIP codes, are accurate.

Will I be charged with VAT?

VAT is covered in the listed prices for all purchases made through our website. You won't encounter any additional charges related to VAT during the checkout process. We strive to provide transparent pricing to make your shopping experience as straightforward as possible. If you have any questions or need further clarification, feel free to reach out to our customer support team for assistance.

I haven't received an order confirmation, what should I do?

You will receive an order confirmation by e-mail immediately after placing your order. This e-mail contains the order number (consisting of minimum 6 digits), order summary and the shipping address.

Sometimes, order confirmation emails may be filtered into your spam or junk folder by mistake. Take a moment to check these folders in your email account to see if the confirmation email is there.

If you've checked your spam folder, waited for some time, and verified your email address but still haven't received an order confirmation, reach out to our customer support team. Provide them with your order details, including your full name and order number, and they'll assist you in verifying your order status and resend the confirmation email if necessary.

Returns & Exchanges

What is your return policy?

You can visit our return policy here.

Can I make an exchange?

At the moment, we do not accept or process exchanges. Due to the personal and intimate nature of our products, all sales are final to ensure hygiene and safety for our customers. We recommend reviewing the product details carefully before making a purchase. If you have any questions, feel free to reach out to our customer support team!

What should I do if a product is delivered faulty or damaged?

If you receive a product that is faulty or damaged, we're here to help! Follow these steps to resolve the issue:

1. Take a photo of the damaged or faulty product.

2. Send an email to support@thebombshellblowouts.com with the picture of the complaint attached. In your email, please include your order number and a brief description of the issue.

3. Our customer service team will review your message promptly and work with you to find a solution as quickly as possible.

Payments & Promotions

What payment methods can I use?

We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:

Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express.

PayPal: You can use your PayPal account to make purchases on our website for added convenience and security.

Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay, and Google Pay.

Gift Cards or Store Credit: If you have a gift card or store credit issued by us, you can use it to pay for your purchases.

Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.

Do you offer discounts, coupons, or promotions?

We set out with the intention to bring the best quality products to our customers at the lowest possible price. However, we are happy to offer some promotions throughout the year directly on our website! You can be the first to find out about these promotions by signing up for our marketing emails and following us on social media.

Do you offer giftcards?

Yes, Bombshell Blowouts offers gift cards! Our gift cards are the perfect way to treat someone special, giving them the freedom to choose their favorite heatless curling products. They are available in multiple denominations and delivered digitally via email, making them a convenient and thoughtful gift for any occasion. Gift cards never expire and can be redeemed exclusively on our online store.

Press & Careers

How do I contact you for press enquiries?

For any press enquiries, please contact us at press@bombshellblowouts.com

How do I contact you for career enquiries?

Great to hear that you are interested in working at Bombhsell Blowouts! Please send us a message at careers@bombshellblowouts.com and we will get back to you as quickly as possible.

Contact

How can I contact customer service?

If you have any questions, don't hesitate to contact us, we are happy to help. Our experts are available 7 days a week to answer all the questions you may have.

Contact: support@thebombshellblowouts.com

What is the response time for customer service inquiries?

We always aim to answer every question within 48 hours.

Product

Can I use it with damp or wet hair?

No, this product is not intended for use on wet or damp hair. For best results, it is recommended to use Bombshell Blowout on completely dry, blown-out hair. Its purpose is to prolong and preserve your styled hair

Will this work on all hair types & textures?

For optimal results, it's important to note that our product is designed to preserve your blowout or styled hair. Whether your hair starts as extremely curly or sleek and straight, our solution is tailored to maintain the beauty of your already styled locks

Will this work on curly hair?

Our solution is tailored to maintain the beauty of your already styled locks. While our product isn't specifically designed for protecting and prolonging natural curls, it excels in preserving styled and blowout hair, even if its naturally curly. Bombshell Blowout is the perfect solution to maintain and protect your styled look.

Can this work if my hair isn't already styled?

For optimal results, it's recommended that the hair is already styled before using the product. However, if your hair curls easily, it is possible to achieve a blowout look on clean, non-styled hair. As the days go by, the curl may become more defined. However, it's important to note that this approach may not work for everyone.

Will you be coming out with more rod sizes?

Yes, we will be coming out with Little & Grande sizes.

Does this work on short hair?

Yes, this product is suitable for all hair lengths.

How do I clean my velvet rods?

1. Light Cleaning with Damp Cloth: 

- Dampen a clean, soft cloth with lukewarm water. Make sure the cloth is only slightly damp, not wet.
- Gently wipe the surface of the velvet hair rod with the damp cloth. Apply gentle pressure to remove dirt and oils.
- If needed, you can add a small amount of mild soap or detergent to the damp cloth and continue wiping.

2. Drying:

- After wiping the hair rod, use a dry, clean cloth to gently blot any excess moisture.

3. Hanging to Dry:

- Hang the velvet hair rod vertically using a clothes hanger or rod hanger, ensuring it's hung lengthwise.
- Allow the hair rod to air dry completely in a well-ventilated area, away from direct sunlight and high heat.

4. Fluffing and Storing:

- Once the hair rod is dry, gently fluff the velvet fabric with your fingers to restore its texture.
- Store the rod in a cool, dry place as mentioned earlier.

This approach allows you to clean the velvet hair rod with minimal water and no soaking. Just be sure to use a gentle touch while wiping to avoid damaging the fabric.

How often should I replace my rods?

We recommend replacing your rods every 6-8 months to maintain their effectiveness.

How do I keep my rods in the best condition?

To keep our rods in the best condition, make sure to store them out of direct sunlight and gently wash them as needed. Proper care will help extend their life and maintain their quality!

How do I sign up to stock updates?

The best way to stay informed about stock updates and new drops is by signing up for our newsletter! Simply enter your email in the sign-up form located at the bottom of our homepage, and you'll receive the latest updates, exclusive offers, and notifications about restocks straight to your inbox.

Orders & Delivery

How do I track my order?

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

Do you offer international shipping?

Yes, we deliver worldwide. Bombshell Blowout orders are shipped with trusted carriers such as DHL, FedEx, UPS and local carriers.

What is the delivery time?

At Bombshell Blowouts, we aim to process and ship your order as quickly as possible. Most orders are delivered within 2-10 business days, depending on your location and the shipping option selected. You’ll receive a tracking number once your order has been shipped, allowing you to monitor its progress. Please note that delivery times may vary during peak seasons or due to unforeseen circumstances, but we strive to keep you informed every step of the way.

What are the shipping costs?

At Bombshell Blowouts, we offer free shipping on all orders over 150€. For orders totaling between 0€ and 149.99€, a standard shipping fee of 5.99€ applies. Shipping costs are calculated during checkout, and you'll be able to review them before completing your purchase. We aim to provide a smooth and transparent shopping experience for all our customers.

Can I cancel or change my order?

We understand that circumstances may change, but our commitment to quick processing means we're already working diligently to prepare your order for shipment as soon as it's received. Therefore, we kindly ask our customers to double-check their orders before finalizing payment.

If you have any questions or concerns regarding your order, please don't hesitate to contact us at support@thebombshellblowouts.com. We're here to assist you in any way we can within the constraints of our rapid processing system.

I entered a wrong shipping address, what should I do?

If you realize the mistake shortly after placing your order, contact our customer support team immediately. The sooner you reach out, the better the chances of correcting the address before the order is shipped.

If your order has already been processed or dispatched and you're unable to update the address through our customer support team, contact the shipping carrier directly. Depending on the carrier's policies, you may be able to request a package redirection or rerouting to the correct address. This often involves an additional fee and is subject to carrier approval.

To avoid similar issues in the future, double-check your shipping address before finalizing your order. Ensure all details, including apartment numbers, street names, and postal/ZIP codes, are accurate.

Will I be charged with VAT?

VAT is covered in the listed prices for all purchases made through our website. You won't encounter any additional charges related to VAT during the checkout process. We strive to provide transparent pricing to make your shopping experience as straightforward as possible. If you have any questions or need further clarification, feel free to reach out to our customer support team for assistance.

I haven't received an order confirmation, what should I do?

You will receive an order confirmation by e-mail immediately after placing your order. This e-mail contains the order number (consisting of minimum 6 digits), order summary and the shipping address.

Sometimes, order confirmation emails may be filtered into your spam or junk folder by mistake. Take a moment to check these folders in your email account to see if the confirmation email is there.

If you've checked your spam folder, waited for some time, and verified your email address but still haven't received an order confirmation, reach out to our customer support team. Provide them with your order details, including your full name and order number, and they'll assist you in verifying your order status and resend the confirmation email if necessary.

Returns & Exchanges

What is your return policy?

You can visit our return policy here.

Can I make an exchange?

At the moment, we do not accept or process exchanges. Due to the personal and intimate nature of our products, all sales are final to ensure hygiene and safety for our customers. We recommend reviewing the product details carefully before making a purchase. If you have any questions, feel free to reach out to our customer support team!

What should I do if a product is delivered faulty or damaged?

If you receive a product that is faulty or damaged, we're here to help! Follow these steps to resolve the issue:

1. Take a photo of the damaged or faulty product.

2. Send an email to support@thebombshellblowouts.com with the picture of the complaint attached. In your email, please include your order number and a brief description of the issue.

3. Our customer service team will review your message promptly and work with you to find a solution as quickly as possible.

Payments & Promotions

What payment methods can I use?

We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:

Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express.

PayPal: You can use your PayPal account to make purchases on our website for added convenience and security.

Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay, and Google Pay.

Gift Cards or Store Credit: If you have a gift card or store credit issued by us, you can use it to pay for your purchases.

Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.

Do you offer discounts, coupons, or promotions?

We set out with the intention to bring the best quality products to our customers at the lowest possible price. However, we are happy to offer some promotions throughout the year directly on our website! You can be the first to find out about these promotions by signing up for our marketing emails and following us on social media.

Do you offer giftcards?

Yes, Bombshell Blowouts offers gift cards! Our gift cards are the perfect way to treat someone special, giving them the freedom to choose their favorite heatless curling products. They are available in multiple denominations and delivered digitally via email, making them a convenient and thoughtful gift for any occasion. Gift cards never expire and can be redeemed exclusively on our online store.

Press & Careers

How do I contact you for press enquiries?

For any press enquiries, please contact us at press@bombshellblowouts.com

How do I contact you for career enquiries?

Great to hear that you are interested in working at Bombhsell Blowouts! Please send us a message at careers@bombshellblowouts.com and we will get back to you as quickly as possible.

Contact

How can I contact customer service?

If you have any questions, don't hesitate to contact us, we are happy to help. Our experts are available 7 days a week to answer all the questions you may have.

Contact: support@thebombshellblowouts.com

What is the typical response time for customer service inquiries?

We always aim to answer every question within 48 hours.